A body camera that ensures your safety anytime, anywhere
Capture every moment clearly
A Helmet Bluetooth solution that completes the freedom of riding
Gaming & Typing gear that enhances immersion with a premium keystroke feel
Upgrade your gaming experience
with fast response and superior typing feel.
Enhance functionality and maximize usage
with the tailored accessories.
Free Warranty Service
· Main Unit (Excluding consumables): 1 Year from the date of purchase
· Batteries: 1 Year (Only if performance drops below 60% within the period)
· Other Components (Speakers, Microphones, Brackets, etc.): 1 Month
· Initial Defects (Within 1 month of purchase): Replacement available after inspection (Shipping covered by 4FACT)
· After 1 Month of Purchase: Free repair or part replacement (Round-trip shipping fees charged to the customer)
Paid A/S Service
· After the Warranty Period: If more than 1 year has passed since purchase or if proof of purchase is unavailable.
· User Negligence: Damage or breakage caused by improper use or everyday wear and tear.
· Discontinued Products: Exchange for a refurbished product designated by 4FACT (6-month warranty applies to the refurbished unit).
· Proof of Purchase: In cases where a receipt is missing, the warranty period is calculated from the manufacturing date.
Important Notes
· Same Symptom Re-repair: 3-month warranty applies to the specific repaired part.
· Shipping Costs: 4FACT covers shipping if the same issue recurs within 1 month of repair.
· Rental Service: No rental units or compensation provided during the repair period.
· Receipts: Only official receipts are accepted (Handwritten receipts are invalid).
4FACT Customer Center
· Address: Room 1304, Building B, Woolim Blue 9 Business Center, 583 Yangcheon-ro, Gangseo-gu, Seoul, Korea
· Contact: 02-6951-4404
· Operating Hours: Weekdays 10:00 – 17:00 (Lunch: 12:00 – 13:00) / Closed on weekends and holidays
Applications can be made within one month of receiving the product.
However, exchanges or refunds due to a change of mind are only possible if the product packaging has not been opened. (In the case of exchanges or returns due to a simple change of mind, excluding initial defects, you must bear the round-trip shipping fee.)
Reasons for Ineligibility for Exchange/Return
· If the product has been arbitrarily opened.
· If the product is lost or damaged due to the consumer's responsibility.
· If the value of the product has significantly decreased due to the consumer's use or consumption.
Warranty Period by Product
· Cameras (All products): 1 Year
· Riding Gear (Helmet Bluetooth): 1 Year
· Gaming Gear (Keyboard): 1 Year
· Peripherals (Gamepad): 1 Year
· Other Components (Batteries and other consumables): 1 Month
Warranty Exclusions
· If the product has been sold or transferred to a third party.
· If the product has been arbitrarily disassembled, repaired, or modified.
· In case of serious breakage or damage caused by the user's negligence or intent.
· In case of breakage or damage caused by flooding, fire, or natural disasters.
· If the defect symptoms cannot be verified by our company, the product may be returned, and round-trip shipping fees will be charged.
