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If you have questions regarding A/S or product issues,
please contact our Customer Service Center.

TEL) +82-2-6951-4404
Business hours:
Weekdays 10:00 AM – 5:00 PM

(Lunch 12:00 – 13:00)
(Closed Saturdays and public holidays)

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Inquiry

Privacy Policy

    Consent to the Collection and Use of Personal Information
    4FACT Co., Ltd. (hereinafter referred to as the “Company”) values your personal information and complies with the Act on Promotion of Information and Communications Network Utilization and Information Protection. Through its Privacy Policy, the Company informs you of how your personal information is used and protected, as well as the measures taken to safeguard your data.

    Last Updated: May 2, 2019

    1. Purpose of Collecting Personal Information

    The Company collects only the minimum amount of personal information necessary to provide its website services. Personal information will never be used for any purpose other than those specified above. If the purpose or use of collected personal information changes, the Company will obtain prior consent from the user.

    2. Items Collected, Retention, and Usage Period

    • ① Items Collected: Name, home phone number, home address, contact number, email, company name
    • ② Methods of Collection: Website visit request forms, customer inquiry board submissions, event/giveaway participation
    (2) The Company obtains the user’s consent prior to collecting any personal information.
    (3) In principle, once the purpose of collecting and using personal information is achieved, the Company destroys the information without delay. However, when retention is required by law, the Company stores the information as follows:
    • ① Items Retained: Name, home phone number, home address, contact number, email, company name
    • ② Legal Basis: Internal Visitor Access Regulations; Act on Promotion of Information and Communications Network Utilization and Information Protection
    • ③ Retention Period: 5 years

    3. Provision and Sharing of Personal Information

    The Company does not provide personal information to external parties without consent. However, exceptions apply in the following cases:
    • ① When the user has given prior consent
    • ② When required by law or requested by investigative authorities following legal procedures
    • ③ When minimal information is required to provide customer services
    • ④ When used for statistical analysis, academic research, or market surveys, provided the data is anonymized and cannot identify individuals

    4. Rights of Users and Legal Guardians & How to Exercise Them

    • ⅰ) The Company obtains consent from a legal guardian when collecting information from children under 14 years of age.
    • ⅱ) When a user requests correction or deletion of their personal information, the Company will take action without delay.
    • ⅲ) Until corrections are completed, the Company will not use or provide the incorrect information. If such information has already been shared, the Company will immediately notify the relevant third party.
    Deleted personal information is processed according to the retention and usage periods defined in this policy and cannot be accessed or used for any other purpose.
    * Methods for requesting deletion: Email, fax, or phone.

    5. Outsourcing of Personal Information Processing

    The Company does not outsource personal information processing to external parties without prior consent. If outsourcing becomes necessary in the future, users will be notified in advance and consent will be obtained when required.

    6. Network Security

    The Company maintains secure systems including dual firewalls, intrusion detection systems (IDS), and intrusion prevention systems (IPS). Regular and ad-hoc security inspections and consulting are conducted through the Company’s server provider.

    7. Internal Security Measures

    The Company limits access to personal information to the minimum number of authorized personnel and provides periodic security training. All personal information is stored in encrypted databases, and customer information servers are fully isolated from external networks.

    8. Personal Information Protection Officer

    • Officer: Min-sik Kang
    • Organization: 4FACT Co., Ltd.
    • TEL: 02-6951-4404
    • Email: admin@4fact.co.kr

    9. Personal Information Dispute Resolution & Consultation Agencies

    • ① Personal Information Dispute Mediation Committee (www.1336.or.kr / 1336)
    • ② ePrivacy Certification Committee (www.eprivacy.or.kr / 02-580-0533~4)
    • ③ Supreme Prosecutors’ Office Cyber Crime Investigation Center (http://icic.sppo.go.kr / 02-3480-3600)
    • ④ National Police Agency Cyber Terror Response Center (www.ctrc.go.kr / 02-392-0330)