FAQ

  • What is the A/S (Service) procedure?

    Free Warranty Service

    · Main Unit (Excluding consumables): 1 Year from the date of purchase

    · Batteries: 1 Year (Only if performance drops below 60% within the period)

    · Other Components (Speakers, Microphones, Brackets, etc.): 1 Month

    · Initial Defects (Within 1 month of purchase): Replacement available after inspection (Shipping covered by 4FACT)

    · After 1 Month of Purchase: Free repair or part replacement (Round-trip shipping fees charged to the customer)


    Paid A/S Service

    · After the Warranty Period: If more than 1 year has passed since purchase or if proof of purchase is unavailable.

    · User Negligence: Damage or breakage caused by improper use or everyday wear and tear.

    · Discontinued Products: Exchange for a refurbished product designated by 4FACT (6-month warranty applies to the refurbished unit).

    · Proof of Purchase: In cases where a receipt is missing, the warranty period is calculated from the manufacturing date.


    Important Notes

    · Same Symptom Re-repair: 3-month warranty applies to the specific repaired part.

    · Shipping Costs: 4FACT covers shipping if the same issue recurs within 1 month of repair.

    · Rental Service: No rental units or compensation provided during the repair period.

    · Receipts: Only official receipts are accepted (Handwritten receipts are invalid).


    4FACT Customer Center

    · Address: Room 1304, Building B, Woolim Blue 9 Business Center, 583 Yangcheon-ro, Gangseo-gu, Seoul, Korea

    · Contact: 02-6951-4404

    · Operating Hours: Weekdays 10:00 – 17:00 (Lunch: 12:00 – 13:00) / Closed on weekends and holidays

  • How do I apply for an exchange or a return?

    • Applications can be made within one month of receiving the product.
      However, exchanges or refunds due to a change of mind are only possible if the product packaging has not been opened. (In the case of exchanges or returns due to a simple change of mind, excluding initial defects, you must bear the round-trip shipping fee.)

    Reasons for Ineligibility for Exchange/Return


    · If the product has been arbitrarily opened.

    · If the product is lost or damaged due to the consumer's responsibility.

    · If the value of the product has significantly decreased due to the consumer's use or consumption.

  • How long is the product warranty period?

    Warranty Period by Product


    · Cameras (All products): 1 Year

    · Riding Gear (Helmet Bluetooth): 1 Year
    · Gaming Gear (Keyboard): 1 Year
    · Peripherals (Gamepad): 1 Year
    · Other Components (Batteries and other consumables): 1 Month

    Warranty Exclusions


    · If the product has been sold or transferred to a third party.

    · If the product has been arbitrarily disassembled, repaired, or modified.

    · In case of serious breakage or damage caused by the user's negligence or intent.

    · In case of breakage or damage caused by flooding, fire, or natural disasters.

    · If the defect symptoms cannot be verified by our company, the product may be returned, and round-trip shipping fees will be charged.

Privacy Policy

    Consent to the Collection and Use of Personal Information
    4FACT Co., Ltd. (hereinafter referred to as the “Company”) values your personal information and complies with the Act on Promotion of Information and Communications Network Utilization and Information Protection. Through its Privacy Policy, the Company informs you of how your personal information is used and protected, as well as the measures taken to safeguard your data.

    Last Updated: May 2, 2019

    1. Purpose of Collecting Personal Information

    The Company collects only the minimum amount of personal information necessary to provide its website services. Personal information will never be used for any purpose other than those specified above. If the purpose or use of collected personal information changes, the Company will obtain prior consent from the user.

    2. Items Collected, Retention, and Usage Period

    • ① Items Collected: Name, home phone number, home address, contact number, email, company name
    • ② Methods of Collection: Website visit request forms, customer inquiry board submissions, event/giveaway participation
    (2) The Company obtains the user’s consent prior to collecting any personal information.
    (3) In principle, once the purpose of collecting and using personal information is achieved, the Company destroys the information without delay. However, when retention is required by law, the Company stores the information as follows:
    • ① Items Retained: Name, home phone number, home address, contact number, email, company name
    • ② Legal Basis: Internal Visitor Access Regulations; Act on Promotion of Information and Communications Network Utilization and Information Protection
    • ③ Retention Period: 5 years

    3. Provision and Sharing of Personal Information

    The Company does not provide personal information to external parties without consent. However, exceptions apply in the following cases:
    • ① When the user has given prior consent
    • ② When required by law or requested by investigative authorities following legal procedures
    • ③ When minimal information is required to provide customer services
    • ④ When used for statistical analysis, academic research, or market surveys, provided the data is anonymized and cannot identify individuals

    4. Rights of Users and Legal Guardians & How to Exercise Them

    • ⅰ) The Company obtains consent from a legal guardian when collecting information from children under 14 years of age.
    • ⅱ) When a user requests correction or deletion of their personal information, the Company will take action without delay.
    • ⅲ) Until corrections are completed, the Company will not use or provide the incorrect information. If such information has already been shared, the Company will immediately notify the relevant third party.
    Deleted personal information is processed according to the retention and usage periods defined in this policy and cannot be accessed or used for any other purpose.
    * Methods for requesting deletion: Email, fax, or phone.

    5. Outsourcing of Personal Information Processing

    The Company does not outsource personal information processing to external parties without prior consent. If outsourcing becomes necessary in the future, users will be notified in advance and consent will be obtained when required.

    6. Network Security

    The Company maintains secure systems including dual firewalls, intrusion detection systems (IDS), and intrusion prevention systems (IPS). Regular and ad-hoc security inspections and consulting are conducted through the Company’s server provider.

    7. Internal Security Measures

    The Company limits access to personal information to the minimum number of authorized personnel and provides periodic security training. All personal information is stored in encrypted databases, and customer information servers are fully isolated from external networks.

    8. Personal Information Protection Officer

    • Officer: Min-sik Kang
    • Organization: 4FACT Co., Ltd.
    • TEL: 02-6951-4404
    • Email: admin@4fact.co.kr

    9. Personal Information Dispute Resolution & Consultation Agencies

    • ① Personal Information Dispute Mediation Committee (www.1336.or.kr / 1336)
    • ② ePrivacy Certification Committee (www.eprivacy.or.kr / 02-580-0533~4)
    • ③ Supreme Prosecutors’ Office Cyber Crime Investigation Center (http://icic.sppo.go.kr / 02-3480-3600)
    • ④ National Police Agency Cyber Terror Response Center (www.ctrc.go.kr / 02-392-0330)